Shipping & returns

Shipping Policy

All items will be shipped to your specified delivery address at the time of order. We cannot deliver to PO Box addresses. Freight costs, if applicable, will be advised at the time of purchase. Delivery typically takes approximately 3–5 weeks, as devices are shipped from the US. You will be notified if longer delivery times are expected.

Returns Policy
Our returns policy is in addition to your rights under the Australian Consumer Law or Consumer Guarantees Act (NZ). Unfortunately, we cannot offer refunds for change of mind on mpsGO devices. These items can be replaced if found to be faulty within the warranty period.

Warranty
Our products come with guarantees that cannot be excluded under the Australian Consumer Law or Consumer Guarantees Act (NZ). You are entitled to a replacement within 12 months of purchase if the goods fail to meet acceptable quality standards.

Troubleshooting

Contact customer support at +61 1300 005 462 or support@happen.biz (Monday to Friday, 9am – 5pm AEST) for remote assistance with your Happen EKM monitor or mpsGO device. If we determine the device is faulty within the warranty period, we will provide postage details for its return and replacement.

Questions?
If you have any questions about your purchase, please contact us at:

• By email: support@happen.biz – you will receive an answer within 3 business days
• By phone: +61 1300 005 462 (Monday to Friday, 9am – 5pm AEST)